Anticipating your tenants’ needs and improving their experience in leased office space is critical to success in today’s commercial real estate market. Price and location are no longer always at the top of the criteria list. Tenants look for quality workplace environments to enhance business performance, and will comparison-shop the ambient variables known to impact employee output and morale, such as temperature, lighting, air quality and acoustics.

A study conducted by the Urban Land Institute (ULI) and the Building Owners and Managers Association (BOMA), entitled What Office Tenants Want: Building Features, Amenities and Services, surveyed 1,800 tenants across the United States and Canada to determine what they look for when assessing office space for lease. For 99% of the study’s respondents, acoustics/noise control was among the top six features under evaluation.

Tenants see their companies as growing entities and, according to the Office Tenant Needs Study performed by the Center for the Built Environment (CBE), they want easily reconfigurable spaces that support rapidly changing business practices, functional requirements and organizational structures.

Because effective acoustics are a desirable and marketable quality, sound masking can help to attract and retain tenants; even boost a property’s value. Sound masking also helps maintain flexibility of the space for future renovations. This can motivate tenants to remain in the space for longer periods of time, and it’s often easier and less expensive to welcome new occupants.

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