Wells Fargo is a diversified financial services company providing banking, insurance, investments, mortgage and consumer finance from 5,900+ stores, the internet and other distribution channels across North America and internationally.

The San Bernardino location is the customer service call center for Wells Fargo’s Home Mortgage division. The facility is 130,000 ft2 and houses approximately 600 employees who field calls from Wells Fargo customers 14 hours per day.

A converted warehouse, the facility has a 90,000 ft2 first floor, with an additional 40,000 ft2 mezzanine on top. The majority of space is topped by a 15-foot suspended ceiling with a distance of 20 feet from ceiling grid to the roof. The mezzanine and the first floor below it feature conventional 4-5 plenum.

The Wells Fargo corporate office asked their facility manager to install a sound masking system to reduce voice transmission and improve employee productivity at this location. Our sound masking system was installed throughout the open areas. We instituted a two-week ramp-up period. Currently there are four timer zones.

Speech privacy has increased for all call center employees and they’re no longer as disturbed by surrounding conversations.