When guests arrive, they’re often stressed and tired. They want a warm welcome, a pleasant room with excellent amenities and, above all, a good night’s sleep. Most identify noise as their number one sleep inhibitor. In fact, noise is a top industry complaint, ranking first or second across nearly all property types, from luxury to extended stay.
This presentation provides an overview of noise issues in hotels. We review the sources of noise, its impacts on guests and properties, the coping strategies guests use, and the steps hotels typically take to try to improve noise control. We provide an acoustical analysis of several properties, as well as research regarding the role dynamic range plays in disrupting sleep. Finally, we discuss how sound masking can be used to address these problems and review two case studies: the Tribeca Grand Hotel in New York, NY and the Marriott Springhill Suites in Sacramento, CA. This presentation is 60 minutes in length and offered free of charge.
At the end of this course, participants will be able to:
- Recognize sources of hotel noise
- Identify the impacts of noise on guests and properties
- Explain how dynamic range affects sleep
- Provide guests with increased privacy, comfort and freedom from noise disruptions