That means a high level of speech privacy is critical—it goes without saying that clients expect their conversations with staff to remain confidential and private.

Employees, too… If they’re working in an acoustically comfortable environment, they tend to be less fatigued, suffer less stress, and be more welcoming—all of which are essential to first-rate customer service.

Sound masking is a solution that serves the needs of customers and employees alike. It allows bank branches to stay open and welcoming, while still protecting confidentiality and privacy. It can also reduce the requirements for other acoustic treatments.