Call Centers Case Study
Wells Fargo Home Mortgage
San Bernadino, California
Wells Fargo is a diversified financial services company providing banking, insurance, investments, mortgage and consumer finance.
The San Bernardino location is the customer service call center for Wells Fargo’s Home Mortgage division. The facility is 130,000 ft2 and houses approximately 600 employees who field calls from Wells Fargo customers 14 hours per day.
To decrease voice transmission and improve employee productivity, the LogiSon® Acoustic Network was installed throughout open areas.
Speech privacy has increased for all call center employees and—just as importantly—they’re no longer disturbed by surrounding conversations.