Hotels Case Study
Marriott Autograph - Lido House
Newport Beach, California USA
Set on the site of the former city hall, this historic hotel blends classic Cape Cod-style architecture with nautically-inspired details to create a uniquely sophisticated coastal style. Amenities include a restaurant, spa, courtyard pool, and rooftop bar.
Situated at the nexus of Lido Isle, Lido Peninsula and Balboa Peninsula, the property is well-positioned to enjoy Newport Beach’s vibrant atmosphere, bustling marina, white-sand beaches…and the noise that accompanies them. Within just 6 weeks of their grand opening, the hotel received noise complaints in 90% of guest comments. Based on the recommendation of another Marriott property, McClinton Heil, Director of Room Operations, reached out to MODIO.
The trial began in the hotel’s most challenging location: 14 rooms near the popular rooftop bar. Prior to installation, 9 out of 10 occupants complained that noise affected their stay. During the first month of the trial, the property only received four noise complaints… and consistent praise for MODIO as a wonderful new amenity. Guest satisfaction and Medallia scores showed that noise had dropped from the number one issue to fifth place. The hotel subsequently purchased MODIO for all guest rooms.
“We’ve tried other sound machines and this is the first one to reduce guest complaints,” said Heil. “The product is amazing.” His advice to other properties? “Take 20 of your rooms and just try it. Once you see the results, it’s a no-brainer!”