Hotels

For some travelers, it’s all about “fly and flop.” When they (finally) make it to the hotel, they want a warm welcome, a pleasant room, and—above all—sleep.

And what do travelers identify as the thing that most disrupts their sleep? People talking in hallways. Neighbors watching television next door. Ice machines. Elevators. Construction. Parties. In short… Noise.

Some hotels offer pillows, bedtime snacks, earplugs, and even essential oils. But the only way to truly control noise and offer your guests the restful sleep they crave is in-room noise control with a sound masking system. Sound masking provides a soothing background sound that masks disturbances, increases speech privacy, shortens the time it takes to fall asleep, and reduces sleep disruptions.

The end result is a high standard of comfort—and a satisfied customer.

 

Hotels

Learn More

To learn more, download our two-page introduction to “Sound Masking for Hotels.”

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Hotels Case Study

Marriott Autograph - Lido House
Newport Beach, California USA

Set on the site of the former city hall, this historic hotel blends classic Cape Cod-style architecture with nautically-inspired details to create a uniquely sophisticated coastal style. Amenities include a restaurant, spa, courtyard pool, and rooftop bar.

Problem

Situated at the nexus of Lido Isle, Lido Peninsula and Balboa Peninsula, the property is well-positioned to enjoy Newport Beach’s vibrant atmosphere, bustling marina, white-sand beaches…and the noise that accompanies them. Within just 6 weeks of their grand opening, the hotel received noise complaints in 90% of guest comments. Based on the recommendation of another Marriott property, McClinton Heil, Director of Room Operations, reached out to MODIO.

Solution

The trial began in the hotel’s most challenging location: 14 rooms near the popular rooftop bar. Prior to installation, 9 out of 10 occupants complained that noise affected their stay. During the first month of the trial, the property only received four noise complaints… and consistent praise for MODIO as a wonderful new amenity. Guest satisfaction and Medallia scores showed that noise had dropped from the number one issue to fifth place. The hotel subsequently purchased MODIO for all guest rooms.

“We’ve tried other sound machines and this is the first one to reduce guest complaints,” said Heil. “The product is amazing.” His advice to other properties? “Take 20 of your rooms and just try it. Once you see the results, it’s a no-brainer!”

 

Partial Client List

  • ARGONAUT HOTEL
  • BEST WESTERN
  • CASA ANDINA
  • DREAM HOTELS
  • FAIRMONT
  • FOGO ISLAND INN
  • FOUR SEASONS
  • HAMPTON INN
  • HILTON
  • HOTEL ZOE FISHERMAN’S WHARF
  • KIMPTON
  • MARRIOTT
  • MGM RESORTS INTERNATIONAL
  • MOXY HOTELS
  • ROYAL SONESTA
  • SAGEMONT HOTELS
  • SITKA LODGE
  • THE BEACHWOOD
  • THE ESTATE YOUNTVILLE
  • THE RITZ-CARLTON
  • THE ROXY HOTEL TRIBECA
  • THE WHARF INN
  • TOWNPLACE SUITES